Shipping & Returns Information
Freshness matters — and we take it seriously. Every order is baked with care and packed to arrive delicious, safe, and at peak quality. Here’s everything you need to know about how we ship our freshly baked goods.
Incorrect Address or Delivery Issues
Please double-check your shipping details before placing your order.
If you need to correct an address, contact us immediately at [Your Email].
We cannot replace or refund orders delivered to incorrect addresses provided by the customer.
Perishable Food Items — No Returns
Due to food safety regulations and the perishable nature of our products, we cannot accept returns on any baked goods.
Once an item has left our bakery, it cannot be restocked or resold.
Refund Eligibility
We want you to be completely happy with your order. We offer refunds or replacements only in the following situations:
1. Incorrect Item Received
If we mistakenly send the wrong item, we will replace it at no additional cost or issue a refund.
2. Damaged Product
If your order arrives significantly damaged due to transit, please contact us within 24 hours of delivery.
We may request photos of:
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The damaged product
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The packaging
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The shipping label
This helps us file a claim with the carrier and resolve your issue quickly.
3. Order Not Received
If your package is lost in transit or never arrives, we will investigate with the carrier.
If confirmed lost, we will resend your order or issue a refund.
Questions?
We’re here to help!
Reach out anytime at ladycocobakes@gmail.com or the Contact form, and we’ll be happy to assist you.
Refund Processing Time
Approved refunds are processed within 3–5 business days and returned to the original payment method.
Processing times may vary depending on your bank or payment provider.
Non-Refundable Situations
Refunds or replacements cannot be issued for:
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Items left outside after delivery, resulting in spoilage
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Incorrect delivery address provided by the customer
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Delays caused by the courier or weather conditions
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Orders not collected by the customer (for pickup orders)
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Minor cosmetic imperfections that do not affect taste or quality
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Dissatisfaction based on personal taste preferences
We do our best to ensure your order arrives beautifully, but once the package is delivered, storage conditions are the customer’s responsibility.
Returns & Refunds Policy
We take great pride in crafting fresh, high-quality baked goods for every order. Because our products are perishable and made to order, we have specific guidelines regarding returns, refunds, and replacements. Please read the policy below before placing your order.
How to Request a Refund or Report an Issue
If there is a problem with your order, please contact us within 24 hours of delivery:
📧 [Your Email]
📞 [Your Phone Number]
Please include:
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Your order number
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A description of the issue
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Photos (if applicable)
We’re here to help and will resolve your concern as quickly as possible.
Our Promise
Your satisfaction means everything to us. While we cannot accept returns on baked goods, we will always do our best to ensure you receive fresh, delicious products that meet our high bakery standards.
Shipping Areas
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We currently ship to:
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US & Worldwide
Local delivery or pickup may be available — please check at checkout or contact us.
Special Packaging for Freshness
To protect your baked goods from heat, moisture, and movement during transit, we use:
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Food-grade sealed packaging
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Thermal liners for temperature-sensitive items
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Ice packs when needed (seasonal or product-dependent)
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Shock-absorbing cushioning to prevent damage
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"Perishable — Handle with Care" labels
We take every step to ensure your treats arrive looking and tasting as intended.
Processing & Baking Time
All items are baked to order to ensure maximum freshness.
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Processing & baking time: 1 business day
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Orders placed after 12 PM may be baked the next business day.
During holidays or high-demand periods, processing may extend by 1–2 days.
Tracking Your Order
You’ll receive a shipping confirmation email with a tracking number as soon as your package leaves our bakery. Track it anytime until it arrives at your door.
Shipping Options
Standard Shipping (3–5 business days)
Best for non-perishable items such as cookies or dry pastries.
Express Shipping (1–2 business days • Recommended)
Ideal for delicate or cream-filled items. This ensures your baked goods arrive as fresh as possible.
Local Delivery / Store Pickup (Same Day or Next Day)
Perfect for customers nearby. Pickup and local delivery options appear at checkout if available in your area.
Shipping Perishable & Iced Products
Some items require special consideration:
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Cream cheese–based goods ship Express only
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Frosted or glazed items may soften slightly during transit — this is normal
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We do not ship perishable items over weekends to avoid delays
Our goal is always to maintain peak freshness and quality.
Contact
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