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Privacy Policy & Return Policy

A legal disclaimer

Lady Coco Bakes (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you interact with our website or make a purchase.
1. Information We Collect
We collect:
·    Personal details: Name, email, phone number, billing/shipping address.
·    Payment data: Processed securely by third-party payment providers (we never store full credit card numbers).
·    Technical data: IP address, browser, cookies, and site usage statistics.
2. How We Use Your Information
We use your data to:
·    Process and deliver your orders
·    Communicate with you about your purchase or inquiries
·    Improve our products, website, and customer service
·    Send optional promotional emails (only if you opt in)
3. Cookies
Cookies help us keep your cart updated, save preferences, and analyze site traffic. You can disable cookies in your browser settings, but some site features may not work properly.
4. Data Sharing
We do not sell or rent your information. We share limited data only with trusted service providers — such as payment processors, delivery companies, and web hosts — to complete your orders securely.
5. Your Privacy Rights (U.S. & California)
California residents have rights under the CCPA, including to:
·    Request access or deletion of personal information
·    Know what data we collect and how it’s used
·    Be free from discrimination when exercising privacy rights
To make a request, contact ladycocobakes@gmail.com.
6. Data Security
We use encryption, secure servers, and access control to protect your personal information.
7. Children’s Privacy
Our site is not directed toward children under 13, and we do not knowingly collect their data.
8. Updates
We may update this policy occasionally. The most recent version will always be posted here.

Terms & Conditions

Welcome to Lady Coco Bakes (“we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our site, you agree to these Terms. Please read them carefully before placing an order.
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1. Use of Our Website
By using our website, you confirm that you are at least 18 years old (or have permission from a parent or guardian) and capable of entering into a binding contract. You agree to use this site only for lawful purposes and in compliance with these Terms.
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2. Products and Orders
·    All products are baked to order and may vary slightly in appearance due to their handmade nature.
·    Prices are listed in U.S. dollars and may change without notice.
·    We reserve the right to cancel or refuse any order if we suspect fraud, unauthorized activity, or error.
·    Orders are accepted subject to availability of ingredients and kitchen capacity.
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3. Payments
We accept major credit/debit cards and other approved payment methods through our secure online payment processor. Your payment information is encrypted and processed by third-party providers; we do not store full credit card details.
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4. Shipping, Pickup, and Delivery
·    Delivery or pickup options are shown at checkout.
·    We are not responsible for delays caused by carriers, weather, or incorrect addresses.
·    Once items leave our facility, risk of loss transfers to the customer.
·    Perishable items should be refrigerated or consumed promptly after delivery.
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5. Returns, Refunds, and Cancellations
Because our products are freshly made-to-order, we generally do not accept returns. However, if there is an issue with your order (e.g., incorrect item, quality concern, or damage during delivery), please contact us within 24 hours of receipt at ladycocobakes@gmail.com.
Refunds or replacements are provided at our discretion.
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6. Allergies and Ingredients
Our products are made in a kitchen that handles nuts, dairy, eggs, soy, and gluten. While we take precautions to prevent cross-contact, we cannot guarantee allergen-free items. Please contact us before ordering if you have dietary restrictions or allergies.
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7. Intellectual Property
All content on this website—including text, images, logo, design, and recipes—is the property of Lady Coco Bakes and protected by copyright and trademark laws. You may not reproduce, modify, or distribute our content without prior written permission.
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8. Limitation of Liability
To the fullest extent permitted by law:
·    Lady Coco Bakes is not liable for any indirect, incidental, or consequential damages arising from your use of our products or website.
·    Our total liability for any claim related to a purchase is limited to the amount you paid for that order.
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9. Privacy
Your privacy is important to us. Please review our Privacy Policy for details on how we collect and protect your information.
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10. Governing Law
These Terms are governed by and interpreted according to the laws of the State of Florida, without regard to conflict of law principles. Any disputes will be handled exclusively in the courts of that state.
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11. Changes to These Terms
We may update these Terms occasionally. The latest version will always be posted on our website with an updated “Effective Date.” Continued use of the site after any changes constitutes your acceptance of the revised Terms.
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12. Contact Us
For questions about these Terms or your order, please contact:
Lady Coco Bakes Email: ladycocobakes@gmail.com

🌐 Website: ladycocobakes.com

Accessibility Statement
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Lady Coco Bakes is committed to making our website accessible to everyone. We strive to follow best practices and relevant accessibility standards.

What We Do

  • Provide alt text for images

  • Ensure readable text with good contrast

  • Enable keyboard navigation

Feedback
If you have trouble accessing any part of our website, please contact us:

We will respond within 2 business days.

Limitations
Some content may not be fully accessible, such as third-party media or interactive features. We are continuously working to improve.

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