Frequently Asked Questions (FAQ)

🧁ABOUT OUR BAKED GOODS

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What makes your bakery products special?

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All of our items are baked fresh to order using high-quality ingredients. We never use artificial preservatives, which means your treats arrive tasting homemade, fresh, and delicious.

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Do you offer gluten-free, sugar-free, or vegan options?

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This depends on availability. Please check individual product listings or contact us directly for special dietary requests.

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How should I store my baked goods?

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Storage instructions are provided with each product, but generally:

• Cookies & Brownies: room temperature in an airtight container

• Breads & Focaccia: wrapped and stored at room temperature

• Cream-filled or iced items: refrigerate

• If you’re unsure, just ask us!​​

 

Can I freeze your products?

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Yes — many items freeze beautifully. Wrap well and freeze for up to 1–2 months. Thaw at room temperature before serving.

🧁 ORDERING & CUSTOM REQUESTS

How far in advance should I place my order?

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We recommend ordering at least 24–48 hours in advance. Larger or custom orders may require more time.

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Do you accept custom orders?

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Yes! We offer custom cakes, cupcakes, cakesicles, dessert boxes, and more. Contact us to discuss your ideas.

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Can I modify or cancel my order?

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Orders can be modified or canceled within 2 hours of purchase.
Because we bake fresh to order, cancellations after this time may not be possible.

🚚 SHIPPING & DELIVERY

Do you ship nationwide?

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We ship to anywhere in USA and worldwide. Some items may be limited to express shipping due to perishability.

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How long does shipping take?

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• Standard shipping: 3–5 business days

• Express shipping: 1–2 business days

• Local delivery/pickup: same day or next day

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How do you keep items fresh during shipping?

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We use secure, food-safe packaging, insulated liners, and ice packs (when necessary) to ensure your baked goods arrive fresh and delicious.

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Do you ship perishable or cream-filled items?

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Yes! These items ship Express only to maintain freshness and safety.

💳 PAYMENT & BILLING

What payment methods do you accept?

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We accept major credit cards, debit cards, PayPal, and secure online checkout options.

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Will I be charged sales tax?

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Sales tax is applied based on your location and local regulations.

📦 RETURNS & REFUNDS

Do you accept returns?

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Because our items are perishable, we cannot accept returns.
Please see our Returns & Refunds Policy for details.

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What if my order arrives damaged?

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If your item arrives damaged, please contact us within 24 hours with photos. We will assist you with a replacement or refund.

📞 CONTACT & SUPPORT

How can I reach you?

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You can contact us at:
📧 [Your Email]
📞 [Your Phone Number]
Or through our website contact form.

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What are your business hours?

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Our bakery operates 24 hours 7days a week.
We respond to messages as quickly as possible, usually within 24 hours.